Privacy Policy

1. Introduction

Welcome to Sure Span Roof Lights. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, purchase our products, or interact with our services.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

We collect different types of information to provide and improve our services. This may include:

2.1 Personal Information

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (processed securely via third-party payment providers)
• Account login credentials (if applicable)

2.2 Non-Personal Information

• IP address
• Browser type and version
• Device information
• Website usage data (pages visited, time spent on pages, etc.)
• Referral sources (how you found our website)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.

3. How We Use Your Information

We use the collected data for various purposes, including:

• Processing orders and payments
• Providing customer support
• Sending order confirmations, invoices, and updates
• Improving website functionality and user experience
• Sending promotional offers, newsletters, and marketing communications (you can opt out at any time)
• Detecting and preventing fraud, security breaches, or illegal activities
• Complying with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: Third-party companies that assist with payment processing, shipping, marketing, and IT services.
• Legal Authorities: When required by law or to protect our rights, safety, or property.
• Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails or object to data processing.
• Data Portability: Request a structured copy of your data for transfer to another service provider.

To exercise any of these rights, please contact us at [Your Email Address].

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing any information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date. Continued use of our website after updates constitutes acceptance of the revised policy.

Thank you for trusting Sure Span Roof Lights with your personal information. Your privacy is our priority.