Terms & Conditions

1. Introduction

Welcome to Sure Span Roof Lights. These Terms & Conditions govern your use of our website and the purchase of our products and services. By accessing our website or placing an order, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

2. Definitions

• “Company,” “We,” “Our,” or “Us” refers to Sure Span Roof Lights.
• “Website” refers to our online platform where products and services are displayed and sold.
• “User,” “You,” or “Customer” refers to anyone accessing or using our website or purchasing our products.
• “Products” refer to all roof lights, skylights, and related accessories sold by Sure Span Roof Lights.
• “Services” include consultation, installation, and customer support provided by our company.

3. Eligibility

By using our website and services, you confirm that:

• You are at least 18 years of age.
• You have the legal authority to enter into a binding contract.
• You are providing accurate and complete information when placing an order.

4. Ordering and Payment

4.1 Order Process

Orders can be placed through our website, email, or phone. Once an order is placed, you will receive a confirmation email. However, the acceptance of an order is subject to availability and verification.

4.2 Pricing & Payment

All prices listed on our website are in [Currency] and may be subject to change without prior notice. Payments must be made in full before the order is processed. We accept payments via:

• Credit/Debit Cards
• Bank Transfers
• Online Payment Gateways

4.3 Cancellations

You may cancel an order before it has been dispatched. However, custom-made or specially ordered products cannot be canceled once production has started.

5. Shipping & Delivery

5.1 Shipping Policy

We offer domestic and international shipping. Shipping times may vary based on location and product availability.

5.2 Delivery Times

Estimated delivery times will be provided during checkout. While we strive to meet the estimated times, we are not responsible for delays caused by external factors such as shipping carriers, weather conditions, or customs clearance.

5.3 Damaged or Missing Items

Customers are required to inspect the products upon delivery. Any damages or missing items must be reported within 48 hours of receipt.

6. Returns & Refunds

6.1 Return Policy

We accept returns on eligible products within [X] days of delivery, provided they are in their original condition and packaging. Custom or special-order items are non-returnable.

6.2 Refunds

Refunds will be processed within 10-15 business days after inspection of the returned product. Shipping fees are non-refundable unless the return is due to an error on our part.

6.3 Exchange Policy

Exchanges are available for defective or damaged products. Contact our support team to arrange an exchange.

7. Warranty & Liability

7.1 Warranty Coverage

Our products come with a standard warranty covering manufacturing defects. The warranty period and terms vary based on the product type.

7.2 Limitations of Liability

Sure Span Roof Lights is not liable for:

• Improper installation or misuse of our products.
• Incidental or consequential damages arising from the use of our products.
• Any loss of profits, data, or indirect damages resulting from our services.

8. Intellectual Property Rights

All content on our website, including images, text, logos, and product descriptions, is the intellectual property of Sure Span Roof Lights. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Privacy Policy

We are committed to protecting your personal information. Our Privacy Policy details how we collect, use, and store your data. By using our website, you agree to our data practices as outlined in the Privacy Policy.

10. Third-Party Links & Services

Our website may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content or practices.

11. Indemnification

You agree to indemnify and hold Sure Span Roof Lights harmless from any claims, damages, or expenses arising from your use of our website, products, or services in violation of these Terms & Conditions.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by the laws of [Your Country/State]. Any disputes shall be resolved through arbitration or litigation in the appropriate jurisdiction.

13. Amendments & Modifications

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website, and continued use of our website constitutes acceptance of the revised terms.

By using Sure Span Roof Lights, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.